Refund policy
Return & Refund Policy
Thank you for shopping with us.
All of our products are made to order. Because of this, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or preference.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at kanjistitches@gmail.com.
Please include:
- Your order number
- A clear photo of the issue
We will gladly offer a free replacement or refund if the issue is confirmed.
Size & Fit
We strongly encourage you to review our size chart carefully before placing your order. If you are unsure about sizing, feel free to contact us before purchasing.
Refunds
Refunds are only issued for:
- Damaged items
- Manufacturing errors
- Incorrect items sent
We do not offer refunds for buyer’s remorse or incorrect size selection.
Shipping Issues
We are not responsible for:
- Lost or stolen packages marked as delivered
- Delays caused by shipping carriers
If you experience an issue, please contact us and we will do our best to assist you.
By placing an order, you agree to this policy.